The field visits aim to follow up the progress of work in order to enhance and encourage aspects of success and improve the quality of services and products provided to customers, and to make the necessary recommendations to ensure the development of marketing and administrative systems within the geographical scopes of work, according to a set agenda and lists. The educational establishments bear all the expenses of the “annual” field visit, such as airline tickets, hotel accommodation, and internal transportation. The field visit report includes (150) points distributed as follows:

1. Governance

Category	Indicators	Points
Policies	Registration of trainees Less attendance and delay procedures or apologies	3
	Attendance and leave forms Fee refund policy upon cancellation or change, discount rate, refund documentation forms and records	5
	Submit complaints Complaints procedures and requests for reconsideration, the time required to respond to them, and documentation forms and records	5
	Behaviors and public morals Mechanism for notifying trainees of public behavior and morals	3
Registration	Admission criteria and registration procedures Conditions and requirements for admission, fees statement, payment methods and receipts, and registration forms	7
Management	Quality management system Availability of an internal and external audit system	5
	Development plans A plan for developing the performance of the educational facility, a list of proposals and a timetable for implementation	5
	Administrative meetings Minutes of administrative meetings and actions taken and implemented	3
Financial	Financial statements Availability of internal financial audit records	5

2. Education & Training

Category	Indicators	Points
Training Tools	Training bags Providing training materials and implementation plans for all training programs	7
	Approval of training programs Mechanisms for evaluating and controlling the quality of training materials and their accreditation bodies	5
	Training patterns Use creative training methods	3
	Training technology Providing the latest technology and training equipment	10
Training evaluation	Measuring the effectiveness of training Effectiveness survey forms and development of improvement action plans	5
	Certificate form The certificate conforms to the technical specifications	10
Management	Quality management system Availability of an internal and external audit system	5

3. Administrative Organization

Category	Indicators	Points
Partnerships	Agreements and credits Contracts, strategic partnerships, and display of accreditation certificates in the reception area	5
Marketing Tools	Program List A statement describing the duration and implementation of the training programs, the required skills and the subscription fees	5
	Program List A statement describing the duration and implementation of the training programs, the required skills and the subscription fees	7
	Identity A logo expressing the official designation and identity of the educational facility	5
	Advertisements Archive of advertisements within the scope of approved training programs and the availability of direct channels to communicate with clients	10
Training Staff	Enrollment of trainers Appointment procedures and controls, contract forms, and working hours list	15
Spatial Equipment	Administrative offices An office for administration, a room for the training staff, and an area for receiving and waiting for the trainees	7
	Training rooms Sufficient number of tables and chairs and suitable spaces that guarantee freedom of movement for the trainees	10
	Public utility Ventilation, good lighting, means of security, occupational safety and health, buffet and toilets	5

The results of the “annual” field visit evaluation form are divided into:

Points	Less than (75)	From (75) to (90)	From (91) to (115)	From (116) to (135)	From (136) to (150)
Level	E	D	C	B	A